War, famine and disease are a few of the many obstacles human beings have had to overcome in the past. These are all consequences of poor management of conflicts and lack of effective means to solve them. This article is intended to help you realise how important it is to manage conflicts effectively in order to achieve your organisation’s goals, share your vision with others, build trust among team members, and improve team processes. This article will also provide information on how to facilitate an effective conflict management workshop that will benefit your team.
Make it safe: The very first step is to make it safe for people to have open and honest discussions about issues that may be sensitive. This creates a safe environment for participants to express their feelings and share their concerns without fear of judgement or retaliation.
Follow up: – Start with yourself: Your own actions can either help or hinder a conflict resolution; you need to be careful not to unintentionally worsen the situation.
Be empathetic: When you listen to other people’s opinions and feelings, try to step into their shoes.
Be a facilitator, not a mediator: Your goal is to facilitate an open dialogue among team members. You aren’t there to judge or solve the problem for them.