Make it safe: The very first step is to make it safe for people to have open and honest discussions about issues that may be sensitive. This creates a safe environment for participants to express their feelings and share their concerns without fear of judgement or retaliation.
Follow up: – Start with yourself: Your own actions can either help or hinder a conflict resolution; you need to be careful not to unintentionally worsen the situation.
Be empathetic: When you listen to other people’s opinions and feelings, try to step into their shoes.
Be a facilitator, not a mediator: Your goal is to facilitate an open dialogue among team members. You aren’t there to judge or solve the problem for them.