Citizen Engagement and Digital Services

Enhance Citizen Engagement and Digital Service in E-Governance with LSET course.

Course ID
CEDS
Department
eGovernance
Campus
1 Cornhill
Level
Certificate
Method
Lecture + Project + Internship
Duration
2 Weeks to 12 Months

Welcome to LSET’s Citizen Engagement and Digital Services Course! Tailored for aspiring professionals in e-governance, this program empowers you with vital skills to enhance citizen interaction and streamline digital services. With hands-on projects and expert mentoring, you’ll excel in advanced engagement strategies, digital service development, and innovative technologies. Propel your career with cutting-edge insights and lead in the ever-evolving field of digital public services. Shape the future of governance with us.

Enrol today and become expert in Citizen Engagement and Digital Services.

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Course Description & Tuition Fees

How to choose an option that best aligns with your goals?

When considering LSET's course options, take into account various factors such as the duration of the program, the depth of content covered, and how each aligns with your career objectives.
  • Foundation Certificate: provides a quick but comprehensive introduction to technology, perfect for those with limited time or budget constraints.
  • Advanced Certificate: offers a deeper dive into foundational and advanced concepts, suitable for individuals passionate about expanding their knowledge and skills in technology.
  • Expert Certificate: is designed for ambitious learners committed to mastering their craft, offering intensive training and exclusive industry access over a longer period.

Evaluate each option based on how well it fits with your goals and aspirations within the tech industry.

kindly use the tabs below to select your desired certificate type

FOUNDATION

ADVANCED

EXPERT

EXPERT PLUS

EXPERT STAR

EXPERT ELITE

FOUNDATION CERTIFICATE
Expertise Gained: ★ ★
LSET Foundation is a condensed and affordable program designed to ignite your skills in a shorter time frame. Perfect for busy individuals seeking a quick yet comprehensive introduction to the world of technology.
Course Details
Online Fees
(Excl. of VAT)
Home Classroom
(Excl. of VAT)
International Classroom
Certificate
Duration: 2 weeks
Teaching Hours: 8 hours
Practice Hours(Optional): 24 hours
Lab Hours: 12 hours
Intake: 1st Day of Every Month
Online Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £160
Pay Per Module:
Number of Modules: 2
Per Module Fee: £100
Classroom Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £200
Pay Per Module:
Number of Modules: 2
Per Module Fee: £125
International Classroom
Pay Upfront: £280
COURSE CONTENT
Introduction to Citizen Engagement
Designing Citizen-Centric Digital Services
ADVANCED CERTIFICATE
Expertise Gained: ★ ★ ★
LSET Advanced Certificate is your all-encompassing journey into the realms of technology, offering a 360-degree immersion into the world of technology and beyond. Dive deep, explore extensively, and emerge elevated.
Course Details
Online Fees
(Excl. of VAT)
Home Classroom
(Excl. of VAT)
International Classroom
Certificate
Duration: 6 weeks
Teaching Hours: 24 hours
Practice Hours(Optional): 60 hours
Lab Hours: 24 hours
Intake: 1st Day of Every Month
Online Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £480
Pay Per Module:
Number of Modules: 2
Per Module Fee: £300
Classroom Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £600
Pay Per Module:
Number of Modules: 2
Per Module Fee: £375
International Classroom
Pay Upfront: £840
COURSE CONTENT
Introduction to Citizen Engagement
Designing Citizen-Centric Digital Services
Advanced Citizen Engagement Strategies
Designing and Implementing Digital Services
Communication and Outreach
Legal, Ethical, and Policy Considerations
Managing Digital Services
Future Trends and Capstone Project
EXPERT CERTIFICATE
Expertise Gained: ★ ★ ★ ★ ★
LSET Expert is the pinnacle of technical education for those committed to mastering their craft. Explore intricate technical concepts with industry experts, elevate your skills, expand your horizons, and unlock your full potential.
Course Details
Online Fees
(Excl. of VAT)
Home Classroom
(Excl. of VAT)
International Classroom
Certificate
Duration: 12 weeks
Teaching Hours: 48 hours
Practice Hours(Optional): 120 hours
Lab Hours: 48 hours
Intake: 1st Day of Every Month
Online Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £960
Pay Per Module:
Number of Modules: 3
Per Module Fee: £400
Classroom Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £1,200
Pay Per Module:
Number of Modules: 3
Per Module Fee: £500
International Classroom
Pay Upfront: £1,680
COURSE CONTENT
Introduction to Citizen Engagement
Designing Citizen-Centric Digital Services
Advanced Citizen Engagement Strategies
Designing and Implementing Digital Services
Communication and Outreach
Legal, Ethical, and Policy Considerations
Managing Digital Services
Future Trends and Capstone Project
Advanced Citizen Engagement Techniques
Strategic Planning and Governance
Technology and Innovation in Citizen Services
Data-Driven Citizen Engagement
Process Improvement and Management
Leadership, Ethics, and Change Management
Capstone Project and Future Directions

EXPERT PLUS CERTIFICATE

(Expert + Project (Online))
Course Details
Online Fees
(Excl. of VAT)
Home Classroom
(Excl. of VAT)
International Classroom
Certificate
Duration: 5 Months
Online Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £1,760
Pay Per Module:
Number of Modules: 5
Per Module Fee: £440
Classroom Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £2,000
Pay Per Module:
Number of Modules: 5
Per Module Fee: £500
International Classroom
Pay Upfront: £2,680

EXPERT STAR CERTIFICATE

(Expert + Project (Online) + Industrial Training and Internship)
Course Details
Online Fees
(Excl. of VAT)
Home Classroom
(Excl. of VAT)
International Classroom
Certificate
Duration: 12 Months
Online Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £4,832
Pay Per Module:
Number of Modules: 5
Per Module Fee: £1,208
Classroom Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £5,072
Pay Per Module:
Number of Modules: 5
Per Module Fee: £1,268
International Classroom
Pay Upfront: £6,520

EXPERT ELITE CERTIFICATE

(Expert + Project (Online) + Industrial Training and Internship + Pro Plan)
Course Details
Online Fees
(Excl. of VAT)
Home Classroom
(Excl. of VAT)
International Classroom
Certificate
Duration: 12 Months
Online Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £5,152
Pay Per Module:
Number of Modules: 5
Per Module Fee: £1,288
Classroom Fees (Excl. of VAT)
Pay Upfront (with 20% Disc) : £5,392
Pay Per Module:
Number of Modules: 5
Per Module Fee: £1,348
International Classroom
Pay Upfront: £6,920

*Modules of our curriculum are subject to change. We update our curriculum based on the new releases of the libraries, frameworks, Software, etc. Students will be informed about the final curriculum in the course induction class.

   Note: Please note that all prices listed are exclusive of VAT. VAT will be charged separately and added to the total amount payable.
   Disclaimer: Our Industrial Training and Internship Program (part of Expert Star and Expert Elite) includes a guaranteed six-month paid internship with a technology company, offering work commitments ranging from ten (10) hours to forty (40) hours per week. We specifically guarantee a minimum of ten (10) hours of work per week. The actual number of hours worked may exceed ten (10) hours per week, depending on the hiring company. We guarantee compensation at the national minimum wage; however, the hiring company may offer a higher wage at their discretion. We do not guarantee any compensation above the national minimum wage. Internship placements may be with our organisation or with one of our affiliated sister companies. We aim to place participants in a variety of companies, ranging from early-stage startups to established enterprises. However, we do not guarantee the type or size of the company for the internship placement. Due to visa restrictions, certain international students may be ineligible to participate in this program.

Course Done? Get Certified Next!

After completing the course, take our certification exam to validate your expertise and significantly increase your chances of landing your dream job. Our certifications are the key to unlocking new career pathways and standing out in the competitive job market. Enrol now and take the first step towards a brighter future!

LSET PRO PLAN

Are you eager to enter the workforce fully prepared? Look no further than our LSET PRO PLAN! This is an add-on program that you can select during your course enrolment, it offers a personalised learning experience that helps you succeed in your course, build your technical portfolio, and advance your professional journey.
Curious about how to embark on this journey? Simply “click” here to learn more and kickstart your professional development with us!

Tailored for professionals dedicated to enhance digital interactions between governments and citizens, this programme offers a comprehensive grasp of the most up-to-date technologies in digital public services. Attendees will acquire practical expertise to enhance citizen engagement, streamline service provision, and promote transparent governance. Join us in mastering the indispensable tools and techniques for constructing resilient digital services in e-governance.

Technologies Covered

Digital Identity Verification Systems: Explore technologies that ensure secure and reliable digital identity verification, enabling citizens seamless and trustworthy access to public services.

Customer Relationship Management (CRM) for Public Services: Learn how CRM tools can be adapted for government use, enhancing interactions with citizens by efficiently managing communications and service requests.

Mobile App Development Platforms: Gain expertise in developing and managing mobile applications that give citizens easy access to government services, fostering greater engagement and convenience.

Chatbots and Virtual Assistants: Understand the implementation of AI-powered chatbots and virtual assistants that facilitate 24/7 citizen support, improving service accessibility and response times.

Social Media Analytics Tools: Discover how to leverage social media analytics to gauge public sentiment, gather feedback, and engage with citizens proactively through digital channels.

E-Participation Platforms: Learn about platforms that enable citizens to participate in governance processes, such as online voting, public consultations, and feedback systems, promoting transparency and inclusivity.

Complementary Workshops

Git Management

Agile Project Management

Agile Project Management

Team Building

Personality Development

Interview Preparation

Course Information

Course Intakes

January

February

March

April

May

June

July

August

September

October

November

December

Entry Criteria

  • Ability to work in Group
  • If a potential student’s first language is not English, they must also reach the English Language requirements of either any one of the following - IELTS 5.5 or NCC Test or GCE “O” Level English C6.
  • Have access to personal laptop

Course Highlights

  • Hands-on Sessions
  • Project-based Learning
  • Live or Offline Capstone Project
  • Real world development experience
  • Industry Mentors
  • Interactive Teaching Methodologies

Evaluation Criteria

  • 18 Coding exercises
  • 5 Assignments
  • 5 Quizzes
  • Capstone Project
  • Group activities
  • Presentations

Learning Objectives

  • Explore advanced techniques for enhancing citizen interaction and service delivery.
  • Learn to design, deploy, and manage digital identity systems and e-participation platforms.
  • Gain practical skills in developing and managing digital services for public sector applications.
  • Understand the fundamental principles of citizen engagement and digital service technologies.
  • Analyse real-world case studies and best practices to improve service accessibility and efficiency.
  • Develop proficiency in using tools and technologies specific to citizen engagement and digital public services.
  • Prepare for emerging trends and future advancements in citizen engagement and digital service technologies.
  • Cultivate communication and collaboration skills necessary for effective engagement with stakeholders and team members.
  • Demonstrate the ability to apply ethical considerations and comply with regulatory requirements in digital services projects.

Weekday Batches

  • Batch 01Weekday Batches (09:00 AM – 10:00 AM)
  • Batch 02Weekday Batches (10:00 AM – 11:00 AM)
  • Batch 03Weekday Batches (11:00 AM – 12:00 PM)
  • Batch 04Weekday Batches (12:00 PM – 01:00 PM)
  • Batch 05Weekday Batches (01:00 PM – 02:00 PM)
  • Batch 06Weekday Batches (02:00 PM – 03:00 PM)
  • Batch 07Weekday Batches (03:00 PM – 04:00 PM)
  • Batch 08Weekday Batches (04:00 PM – 05:00 PM)

Weekend Batches

  • Batch 01Weekend Batches (08:00 AM – 09:00 AM)
  • Batch 02Weekend Batches (09:00 AM – 10:00 AM)
  • Batch 03Weekend Batches (10:00 AM – 11:00 AM)
  • Batch 04Weekend Batches (11:00 AM – 12:00 PM)

Hands-on Workshops

Interview Preparation

CV Preparation

Personality Development

LARRY

Join the LSET Citizen Engagement and Digital Services course to prepare yourself. LSET follows a project-based, hands-on approach to develop real-world applications using the latest industry standards.

Course Content

Browse the LSET interactive and practical curriculum

Introduction to Citizen Engagement

>> Overview of Citizen Engagement >> Definitions and Importance >> Transparency, Participation, Collaboration >> Models of Citizen Engagement
>> Technology and Citizen Engagement >> Case Studies

Designing Citizen-Centric Digital Services

>> User-Centered Design >> Service Design Basics >> Digital Service Delivery Channels >> Accessibility and Inclusivity
>> Measuring Citizen Satisfaction

Advanced Citizen Engagement Strategies

>> Review of Foundation Certificate Content >> Developing Engagement Strategies

Designing and Implementing Digital Services

>> Advanced User-Centered Design >> Service Design Tools and Techniques >> Digital Service Platforms >> Accessibility Standards
>> Usability Testing

Communication and Outreach

>> Effective Communication Strategies >> Social Media and Citizen Engagement >> Public Consultations and Feedback Mechanisms >> Crisis Communication
>> Building Trust and Transparency

Legal, Ethical, and Policy Considerations

>> Legal Frameworks >> Data Privacy and Security >> Ethical Issues >> Policy Development
>> Case Studies

Managing Digital Services

>> Service Delivery Models >> Performance Management >> Continuous Improvement >> Citizen Feedback and Iteration
>> Case Studies

Future Trends and Capstone Project

>> Emerging Trends >> Capstone Project Development >> Capstone Project Presentation

Advanced Citizen Engagement Techniques

>> Advanced Engagement Models >> Building Community Partnerships

Strategic Planning and Governance

>> Strategic Planning for Digital Services >> Governance and Policy

Technology and Innovation in Citizen Services

>> Leveraging Emerging Technologies >> Innovation in Service Delivery

Data-Driven Citizen Engagement

>> Advanced Analytics >> Data-Driven Decision Making

Process Improvement and Management

>> Criteria for Test Closure >> Test Summary Reports

Additional

>> Process Optimization >> Quality Management

Leadership, Ethics, and Change Management

>> Ethical Leadership >> Managing Change

Capstone Project and Future Directions

>> Capstone Project Development >> Final Presentations

*Modules of our curriculum are subject to change. We update our curriculum based on the new releases of the libraries, frameworks, Software, etc. Students will be informed about the final curriculum in the course induction class.

Having Doubts?

Contact LSET Counsellor

We love to answer questions, empower students, and motivate professionals. Feel free to fill out the form and clear up your doubts related to our Citizen Engagement and Digital Services Course

Best Career Paths

Digital Engagement Specialist

Digital engagement specialists focus on optimising citizen interactions with digital platforms and services. They devise strategies to enhance user experience, foster community participation, and promote transparency in government initiatives.

User Experience (UX) Designer

UX designers create intuitive and accessible digital interfaces for government platforms and services. They apply user-centred design principles to ensure seamless experiences, catering to the diverse needs of citizens while adhering to accessibility standards.

Government Technology Consultant

Government technology consultants offer expertise in digital transformation, advising public sector organisations on implementing innovative technologies and improving service delivery. They assess technology needs, develop strategic plans, and oversee the implementation of citizen-centric solutions.

Policy Analyst for Digital Governance

Policy analysts specialising in digital governance evaluate regulatory frameworks and policies to ensure alignment with emerging technologies and citizen needs. They analyse the impact of digital initiatives on society, advocate for ethical practices, and propose policy recommendations to government agencies.

Community Engagement Manager

Community engagement managers facilitate dialogue between government agencies and local communities to promote civic participation and inclusivity. They organise community events, gather feedback on public services, and foster collaboration to address community needs effectively.

Digital Transformation Officer

Digital transformation officers lead initiatives to modernise government services and infrastructure through digital technologies. They develop and implement strategic plans, oversee digital projects, and drive cultural change to promote innovation and efficiency in public sector organisations.

Top Companies Hiring

American Express

AMERICAN EXPRESS

Barclays

BARCLAYS

SAP

SAP

Microsoft

MICROSOFT

Faculties & Mentors

Mayur Ramgir

Mayur Ramgir

Bruno LSET Mentor

Bruno Bossola

Why Learn Citizen Engagement and Digital Services?

  • Enhance transparency and accountability in government operations.
  • Foster citizen participation in decision-making processes.
  • Improve access to public services and information.
  • Strengthen community relationships and trust in government.
  • Drive innovation and efficiency in service delivery.
  • Address societal challenges through collaborative problem-solving.
  • Prepare for careers in public administration, policy analysis, and digital governance.

Who Should Apply for this Course?

  • Government officials and policymakers seeking to modernise citizen engagement practices.
  • Digital service designers and developers interested in creating user-centric government platforms.
  • Community organisers and activists passionate about fostering civic participation.
  • Students and professionals aspiring to careers in public administration and digital governance.
  • Anyone interested in leveraging technology to promote transparency and collaboration in society.

The Course Provides Shared Expertise by

LSET Trainers

LSET Trainers

Industry Experts

Industry Experts

Top Employers

Top Employers

Skills You will Gain

  • Citizen Engagement
  • Digital Services Design
  • User-Centred Design
  • Policy Analysis
  • Stakeholder Management
  • Communication Strategies
  • Technology Integration
  • Data Privacy Compliance
  • Project Management
  • Digital Literacy
  • Community Outreach
  • Ethical Decision Making

Complete Learning Experience

This course provides a hands-on, guided learning experience to help you learn the fundamentals practically.
  • We constantly update the curriculum to include the latest releases and features.
  • We focus on teaching the industry's best practices and standards.
  • We let you explore the topics through guided hands-on sessions.
  • We provide industry professional mentor support to every student.
  • We give you an opportunity to work on real world examples.
  • Work with hands-on projects and assignments.
  • We help you build a technical portfolio that you can present to prospective employers.

Reasons to Choose LSET

  • Interactive live sessions by industry experts.
  • Practical classes with project-based learning with hands-on activities.
  • International learning platform to promote collaboration and teamwork.
  • Most up-to-date course curriculum based on current industry demand.
  • Gain access to various e-learning resources.
  • One-to-one attention to ensure maximum participation in the classes.
  • Lifetime career guidance to get the students employed in good companies.
  • Free lifetime membership to the LSET Alumni Club

What Will Be Your Responsibilities?

  • Work creatively in a problem-solving environment.
  • Ask questions and participate in class discussions.
  • Work on assignments and quizzes promptly.
  • Read additional resources on the course topics and ask questions in class.
  • Actively participate in team projects and presentations.
  • Work with the career development department to prepare for interviews
  • Respond promptly to the instructors, student service officers, career development officers, etc.
  • And most importantly, have fun while learning at LSET.
Your Responsibilities
What to expect after completing the course

What to expect after completing the course?

After earning your certificate from LSET, you can join the LSET’s Alumni club. There are countless benefits associated with the Alumni Club membership. As a member of LSET Alumni, you can expect the following;
  • LSET to hold your hand to find a successful career
  • Advice you on choosing the right job based on your passion and goals
  • Connect you with industry experts for career progression
  • Provide you opportunities to participate in events to keep yourself updated
  • Provide you with a chance to contribute to the game-changing open-source projects
  • Provide you with a platform to shine by allowing you to speak at our events

Benefits of LSET Certificate

Earning the LSET Certificate means you have demonstrated hard-working capabilities and learnt the latest technologies by completing hands-on exercises and real-world projects.

Following are some of the traits employers can trust you have built up through your course;
  • You know how to work in a team environment and communicate well.
  • You know the tools which are necessary for your desired job.
  • You know how to use the latest technologies to develop technologically advanced solutions.
  • You have developed problem-solving skills to navigate complex problem scenarios and find the right solutions.
  • You are now ready to take on the challenge and help your prospective employer to build the desired solutions.
Benefits of LSET Certificate

Tools & Technologies You Will Learn from This Course

Content Management Systems (CMS)

Content Management Systems (CMS)

Social Media Platforms

Social Media Platforms

Online Survey Tools

Data Analytics Software

Collaboration Platforms

Collaboration Platforms

Register Now!

Start Your Journey to becoming a Professional Citizen Engagement and Digital Services

LSET could provide the perfect headstart to start your career in Citizen Engagement and Digital Services.

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